Our Services
At Mills + Franks, we help hospitality, tourism and wellness businesses — and the people behind them — bring exceptional experiences to life. From strategic consulting and brand direction to weddings, events and wellness experiences, we deliver tailored services that leave a lasting impression.
HOSPITALITY CONSULTING & PROJECT MANAGEMENT
We partner with luxury hospitality businesses — from boutique venues and multi-venue portfolios to tourism and wellness operators — to enhance operations, elevate guest experiences, and drive sustainable growth. Our project management services ensure seamless delivery, whether you're launching a new venue, refining operations, optimising revenue performance, or seeking guidance on your next business milestone.
KEY SERVICES:
Strategic business planning
Business development and consulting
Revenue management and commercial strategy
Operational reviews and guest journey enhancement
Project management for venue activations and expansions
Financial planning and feasibility studies
BRAND, MARKETING & PR STRATEGY
We help luxury hospitality, tourism and wellness brands craft and amplify their story, ensuring your brand connects deeply with the right audience. From content strategy and marketing campaigns to brand activations and PR initiatives, we position your business for meaningful growth.
KEY SERVICES:
Brand development and strategy
Marketing and content planning
PR campaigns and media outreach
Famils, open days, and product launches
Content shoots and curated experiences
WEDDINGS, EVENTS & WELLNESS EXPERIENCES
We craft moments that matter — from destination weddings, elopements and milestone celebrations to corporate events and wellness retreats — handling every detail so you can be fully present.
KEY SERVICES:
Destination weddings and elopements
Micro weddings and intimate celebrations
Milestone celebrations
Corporate retreats and business events
Health and wellness retreats
Why Choose Mills+Franks
A Personalised Approach, Backed by Experience
With over 35 years of combined experience across luxury hospitality, we understand the details that transform strategy into results and experiences into memories. We blend commercial rigour with genuine creativity, ensuring every project is delivered with care, precision, and a personal touch.
What Our Clients Are Saying…
“Mills + Franks curate the most amazing events and is generous with providing access to their extensive contacts across the industry. From large corporate events in top class venues to more intimate personal events, they really are one of the best in the industry. Highly professional, superb quality and will go the extra mile always to go beyond the brief and deliver. I wouldn't hesitate to recommend Mills + Franks to clients, friends and family.”
— KPMG
"We loved working with Kristy and Dave on the launch of Jules Sebastian's book "Tea and Honesty" in our store. This was a very special event for us and we wanted it to be perfect. We had complete faith in this dynamic duo as their energy, passion and professionalism was present in all our dealings with them. The event exceeded our expectations and our guests had an amazing night! It was so nice to be able to relax and enjoy the event and know that everything was in good hands. We can't recommend Mills + Franks highly enough!"
- Owners, The Berry Tea Shop
“Working with Kristy and Dave was the best decision we made for our wedding. Their attention to detail, calm organisation, and genuine care allowed us to fully enjoy every moment of our day without stress. We truly couldn’t have done it without them”
— Jackie & Ryan: Wedding Couple